Return Policy

General Policy

At bokapress (Building Digital Success), we are committed to providing high-quality services and ensuring customer satisfaction. If you are not completely satisfied with your purchase or experience, this policy outlines how you can request a refund for services or products.

Refund Policy for Services

• Eligibility: Refunds are available for services that have not yet been initiated.
• Request Period: Refund requests must be submitted within 7 days of purchasing the service.
• Process:
  1. Submit your refund request via email at [Insert Email Address] or through our Contact Form.
  2. Include your order ID and the reason for your request.
  3. Refunds will be processed within 5 business days after approval.
• Exclusions:
  • Services that have been partially or fully delivered.
  • Support services provided after project launch, as outlined in your contract.
  • Urgent or expedited services.

Refund Policy for Products

• Eligibility: Products must be:
  • Unused and in their original condition.
  • Returned within 14 days of delivery.
• Non-Refundable Items:
  • Digital downloads, including design files.
  • Customized or personalized items.
• Process:
  1. Contact us via [Insert Email Address] to initiate a return.
  2. Ship the product back to our address: [Insert Address] (return shipping costs are the responsibility of the customer).
  3. Once the product is received and inspected, the refund will be processed within 7 business days.