Return Policy

General Policy

At bokapress (Building Digital Success), we are committed to providing high-quality services and ensuring customer satisfaction. If you are not completely satisfied with your purchase or experience, this policy outlines how you can request a refund for services or products.

 


Refund Policy for Services

  • Eligibility: Refunds are available for services that have not yet been initiated.
  • Request Period: Refund requests must be submitted within 7 days of purchasing the service.
  • Process:
    1. Submit your refund request via email at [Insert Email Address] or through our Contact Form.
    2. Include your order ID and the reason for your request.
    3. Refunds will be processed within 5 business days after approval.
  • Exclusions:
    • Services that have been partially or fully delivered.
    • Support services provided after project launch, as outlined in your contract.
    • Urgent or expedited services.
 

Refund Policy for Products

  • Eligibility: Products must be:
    • Unused and in their original condition.
    • Returned within 14 days of delivery.
  • Non-Refundable Items:
    • Digital downloads, including design files.
    • Customized or personalized items.
  • Process:
    1. Contact us via [Insert Email Address] to initiate a return.
    2. Ship the product back to our address: [Insert Address] (return shipping costs are the responsibility of the customer).
    3. Once the product is received and inspected, the refund will be processed within 7 business days.
 
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