Return Policy
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Legal Pages
General Policy
At bokapress (Building Digital Success), we are committed to providing high-quality services and ensuring customer satisfaction. If you are not completely satisfied with your purchase or experience, this policy outlines how you can request a refund for services or products.
Refund Policy for Services
- Eligibility: Refunds are available for services that have not yet been initiated.
- Request Period: Refund requests must be submitted within 7 days of purchasing the service.
- Process:
- Submit your refund request via email at [Insert Email Address] or through our Contact Form.
- Include your order ID and the reason for your request.
- Refunds will be processed within 5 business days after approval.
- Exclusions:
- Services that have been partially or fully delivered.
- Support services provided after project launch, as outlined in your contract.
- Urgent or expedited services.
Refund Policy for Products
- Eligibility: Products must be:
- Unused and in their original condition.
- Returned within 14 days of delivery.
- Non-Refundable Items:
- Digital downloads, including design files.
- Customized or personalized items.
- Process:
- Contact us via [Insert Email Address] to initiate a return.
- Ship the product back to our address: [Insert Address] (return shipping costs are the responsibility of the customer).
- Once the product is received and inspected, the refund will be processed within 7 business days.